During Sept/Oct 2020 I purchased a Samsung Galaxy S laptop directly from Samsung's website. During December 2021 the computer mysteriously stopped working. The computer was undamaged, had never been outdoors, etc. After an unacceptable amount of time on the phone with Samsung "customer service, " I was directed to send my computer to Samsung's service vender, Total Tech Solutions in New Jersey. The mother board was replaced, and the computer was checked out and repairs were completed on January 5, 2022. Since I received the computer back from the vendor it has been unreliable, often taking hours to boot up/power up after being shut down. I resorted to charging the battery to full capacity and leaving the computer in sleep mode over night or when not in use so that I could start it up again. Recently it started booting up after being shut down, until today 2/11/22. Once again it has mysteriously stopped working. Once again i spent a ridiculous amount of time on the phone with Samsung "customer service" with no results. I was promised a return phone call from a supervisor which has yet to occur. I almost bought an Apple laptop instead of the Samsung, and now I wish that I had. I'm typing this on a ten plus year old Apple MacBook that we bought my daughter when she was in high school. It's old, been almost around the world, and never misses a beat. My Samsung computer was a waste of money, and I'll never buy another Samsung product.