Absolutely awful support. If you call and request a call back, Samsung says it will do so, but NEVER calls back! You're pretty much limited to trying to get an answer by text/chat, which is frustrating because the representative can't understand the issue (which is easy to explain by telephone). While the tablet may be good, this inability to talk to someone at Samsung will cause me to return it to costco, and buy an ipad instead, where at least I know I can bring it to an Apple store for help if there are problems. I have wasted--literally-hours trying to get samsung to honor its promise to return the service request phone calls and messages I have left. Enough is enough. This service is awful, simply awful