There was no option to redeem the 400 airmiles on the 2 s22s I just ordered. Spent 4 hours waiting for tech support. Spent another hour on chat with about 10-15 minutes between every response from the Rep. Told to cancel my order and reorder and the option would be there. Cancelled order...went through step by step and sent screenshots to the Rep to show that there was no option for airmiles. Told to keep going with the order step after step (each step took ten minutes due to the delayed responses). After another hour, ordered another phone and still no airmiles. The Rep then asked me for all of the same information he already had, as if he had no idea we were talking for well over an hour. Got frustrated, ended chat. Tried again later, but ordered from mg phone instead of the website and the airmiles option was there, so I contacted chat to cancel my other order and explain how I managed to fix it. Chat was unapologetic, didn't acknowledfe anything I said, and used the opportunity to instead try to sell me a charger and headphones for the new phone. Love Samsung products, but customer service is awful, and I had to spend a total of about 6-7 hours on tech support to resolve an issue related to a glitch in their ordering process, which I had to resolve the issue myself and then still contact support because there was no option to cancel the order myself online. Unhappy with the experience overall. Not a way to treat two loyal customers who are trying to pre-order your flagship devices.