£800 washing machine, five months old develops a fault, drum fails and water leaking from the machine. Repaired but the water leak was still happening. Samsung not answering their phone, nor on live chat. Go via social media who after literally several hours of repeating myself said they would pass me to another person who will contact me. Well they did exactly that today; apart from I could barely understand them, they were calling up to pass me to another dept ... WHAT??? After several hours yesterday of being ignored and passed from pillar to post, I did lose it a tad and told them to stop being so awkward that I was not an engineer and unfortunately could not diagnose the fault for them or repair it, so they had better send out an engineer as it should take one phone call, one, not several. I hung up. Now emailed the CEO and see what happens. Their customer service is the worst I have EVER experienced. Their products tend to be good, expect this heap of junk I have, having dishwasher/freezer and tumble also Samsung but please think twice before purchasing one as when it goes wrong, they do not want to honour the legally binding agreement that you have with them. The UK President ignores you, is it any wonder the staff do the same?