I have been talking to more 10 people over the last 4 days to place a trade in order and spent 6 or 7 hours talking to the customer service and their supervisor on the phone. After waiting all these tine now the deal that I originally had in my cart is gone because they were not able to place the order due to technical issues on samsung side. All they responded to me was "I am sorry" with absolutely no other help. I asked the supervisor to give a contact info that I can escalate the issue to higher leve and she gave me an email address for that. Aftwr contacting that Email adress ir turned out she gave me the Email that is fo cases in INDIA!!! And obviouslt they said we cannot help! It is clear that she gave me the wrong contact info on purpose sonce I have been talking to samsung people for 4 days and they know my addtess, and contact info and everythin! The customer service at samsung US is absolutely 100% useless!! Maybe that's why more and more people are switching to IPhone! I will switch to IPhone the first chance I find!