That's the lowest rating you would let me leave, but if I had a choice I would give you a negative writing. I called because your site says you offer expert advice for repairs. This was not true. I was directed to a chat with a rep who wanted my model number. I sent it. Four minutes went by before she finally got back to me and asked me for the serial number. I sent it. It took her another four minutes to get back to me. I had already told her what the issue was and what I had found out from YouTube videos, and she let many minutes go by before responding to me only to ask me the question that I had already just answered. When I got really frustrated at how long this was taking because she kept going away, she finally said, "I understand your frustration. Let me hook you up with one of our service people who would come look at it. " So this is their gig. They give you incredibly crappy service, which in correctly suggest sthat she gave me any service whatsoever, with the sole intention of hooking me up with a service man whom I would have to pay. I had the same experience with a Samsung washer and dryer as I have had with this dishwasher. Their service is absolutely terrible to nonexistent. I will never buy a Samsung product again.