S7+ Tablet - very expensive, but touted as the first Samsung tablet to get the android tablet experience right, and in line modern customer expectations. Great! I'd been waiting for a viable Samsung tablet for a decade! Bought it direct from Samsung Shop on my Galaxy Flip Z (I am a Samsung fan at this point) for myself for Christmas. I was thrilled - it's sleek, powerful and I got it with a particular certification class in mind to help further my career in March. Totally thrilled! Anyway, have the device for maybe a month when a software update come down from Samsung in late January - from that point on, the device goes into an endless reboot cycle from. I looked online and this is a known issue from previous models, always tied to a software update. Despite tons of research, trying myself and then needing to direct the troubleshooting help I was getting from Samsung Care+ - however, the device is still unable to recover and stays in the loop. The solution is to send the device in 'for repair' - at this point, I noted to the technician that I am paying the premium for the additional service, and being in the IT industry I know that the most likely course will be for them to send me a new device - and repair / reinstall the OS on my current device at a later date in a separate process. I was told that no, the policy is for me to send my device in - my gut said this is likely due to chip and device shortages we've been hearing about, they likely don't have a huge spare pool of S7+s - okay fine I send it in. From there, I enter a Twilight Zone episode of frustration at a preeternatural level. I do not get any clear sense when the device was received, so I end up calling the call center again - confirm they've received the device and wow they're already going to be returning it, keep an eye out for the email with my tracking information - great again! Then the real trouble started - I get the repair complete email - there is NO TRACKING information. Literally the email has a blank area for Tracking, it's clearly an expected and required field for a customer email of this kind, likely process generated by something in the CRM - which makes it completely baffling to me that a system generated messages would have a BLANK required field going to a customer. It's ... I mean its completely mind boggling to me. I also received a refund from back in January when I purchased the device - $200 roughly came back to me from the tablet purchase with no explanation of why. Samsung Care+ didn't know either. Pretty dysfunctional, not that I am complaining. These big companies may spy on our devices and collect data, but they seem inept at utilizing it for anything of value. So, I wait a few days - no tablet shows up at my home - so I call AGAIN, it's now 2/18, 7 days after shipping the device in. I'm on hold AGAIN ... guess what? Long discussion with the call center again (they dont ask me about my open ticket, the stupid menu AI doesn't understand ticket #s either - so just getting to where I can ask my question is like 5 real minutes of pulling teeth) and what a surprise, they don't know anything more than I do - less in fact, bc several of my calls about this issue were never recorded anywhere apparently, so I have to reiterate everything. Eventually, after a long call, the solution was for ME to contact their vendor repair center myself and she would 'try' to get the correct tracking # and follow up with me. I was apoplectic frankly - why on EARTH would I, the customer, follow up with your vendor or whatever they are? Customer service. What does that mean to Samsung? 'Go serve yourself, customer.' I dont have time for that, so I decide to just dummy up and wait a few days - nothing! No device shows up from delivery, no new information from Samsung, promised follow up never happened. I call again today, it's now 2/22, 11 days after shipping the device in. I will say this agent sounds more competent than the others I spoke with, and if nothing else seemed to understand how bad this situation is - last I heard, my device was being shipped back, no tracking given, no explanation of what occurred - she told me the repair notes simply stopped at the point she would expect to see shipping information and tracking number. Placed me on hold, she then called the repair center (no suggestion that I should contact them this time whew) and came back with the repair center admitting they have no idea what happened bc the notes are missing and process wasn't followed. They're 'looking into it' and promise to get back to me - I am skeptical, I've heard that one before. I'm now in that stage of customer despair that comes from a system that resembles 'learned helplessness' in cognitive psychology - look it up. In the end, after maybe 4 hours total on the phone and a process that's been going for over two full weeks, I still at this moment on 2/22 still do not have my device in hand and they are still trying to figure out what happened and where my device is. Samsung Plus has turned me from a Samsung raving fan into a very unsatisfied customer.