Terrible customer service. I am checking into apples next phone. My phone was very new & still under Samsung warranty. They couldn't fix, so sent me to a specific uBreakIfix. They took my phone, told me they were backing up everything to 3 places, and reset it. Nobody ever told me that I should backup anything or that I might lose any data. They just took my phone and did that and when they handed it back to me it was missing One full year of pictures and videos that I had taken. I have spent 30 hours trying to get them back going back to the the U break I fixed store and talking to Samsung on their technical support and they said I am not able to get pictures back and that they are sorry. I said samsung should give me some sort of compensation and they told me they don't do that don't do that but they were sorry. A whole lot of time (about 30-40 hours) and pictures that I will never get back, and they say sorry and have a great day.