Their customer service is so bad, I'm on the process of switching back to Apple! Waiting for everything to come in now. My watch, phone, earbuds, everything! I never want to deal with this company ever again! It makes me sick thinking about it. All of this, over a pair of earbuds I ordered from their website. One side wasn't connecting to my phone. A lady said to send it in and they could fix it for me. I sent it. They come back with, your case isn't charging and it will cost 130 to fix. Seriously!? I literally paid that much for it, after trading in my buds plus. I bought it brand new from their official website. BRAND NEW. Used it twice for the week I got it. Anyway, after two horrid weeks back and forth with Samsung's customer service team and their horrible communication, I got my buds back unresolved. I was out of a set of earbuds the whole time. I spoke to one guy who asked for the IMEI on my phone! Ughh... I'm so angry about this. Then another time I spoke to a lady who caught a nasty attitude. I'm trying to explain to her what the issue with it is, and she kept telling me, well the notes say this and this and this. Irrelevant to the issue I sent it in for. At the end of the day, I threw away around 300 bucks for earbuds that I can never use. Big company for nothing. I have their Note 10 Plus, Watch 3, 1 piece of the Buds Pro, and portable wireless charger, good products btw, but their customer service and greed pushed me to the edge. Never again will I deal with a company like this.