Purchased a Samsung washer and dryer from Home Depot as they rated the product excellent!! NOT!! Replaced washer spinner after one month!! One dryer drum roller failed after a few years!! Customer service was a huge waste of my time, all the employees are based in the Philippines and barely speak english, poor communication made it that more difficult. Samsung finally sent a technician from Sears Homes Services/Transform co they sent a third party A&E Factory Service. A&E charged me $300.95 to replace a $15.00 part that took less than 15 minutes to install, what a corrupt company, they scammed me, I opened up a report with Samsung and again was given the runaround for 2 weeks, i was basically told abruptly it was out of their hands!! So Samsung this is how you treat your customers, you sent scammers to my home SHAME ON YOU!! YOUR SERVICE AND PRODUCTS SUCK!!