Samsung's customer service is awful! It is amazing that a company that makes decent products has dedicated NO time to improving its service department. In addition, Samsung Care Plus is a joke! When using it, you get the runaround by their Barbaric-style employees who are only concerned about the TV show playing in the background. One other thing it is NOT Acceptable to speak in "slang I street language when you are dealing with customers! It is perceived as RACIST and unprofessional. At this point, I will NEVER buy another product from this company. This is gone uncorrected for too long. Hello Apple!!!