Since the latest "software" update that I trusted to install...my phone has become a paperweight. I have sat on hold twice in one day for at least 15 mins each time (said it would be 3 mins)...to have nothing resolved. I did the phone reset as suggested and waited on call back...then I couldn't even answer the call back, phone didn't work...3 times in a row. I know they put some kind of crash bug in this latest update to kill ur phone...so you have to but another one. Not happy...nothing was resolved in phone calls...even got hung up on because I expressed my "feelings" about the corrupted update data. Was even approached with the pay to have phone fixed option....Im not paying even more for a phone that I already payed for....this phone is about 4 months old. Told them that not all Americans are made of money and I won't be paying another dime. I won't be buying another Samsung phone. You can take your phone and shove it where the sun don't shine...And I will be expressing my feelings to everyone I know. Just...dont expect to be helped here....