Bought tv as a black Friday deal...about month ago we had a bad storm and transformer blew.. after this, My tv was on fritz and finally just went black. Samsung tech refused to come out and look at it if it was on the wall mount. So I had geek squad remove it for me. While they were at the house I showed geek squad the TV issue. No cracks or dents just black screen. Samsung sent tech out and he turned it on to check it first. He explained what he thought the problem was. Then places face down on for to television a piece in tv.. my friend and I watched he pushed down on it so hard to put the back panel back on u heard crunching, but I thought it may just be the sound of the back panel popping into place... the Samsung tech lifts the TV back up and turns it on and turns to us and was nasty asking which one of us broke it.. NOW the TV has a crack and lines up and down the side that were extremely obvious when TV was on.. Samsung tech wrote un his paperwork that it there was physical damage to tv upon arrival and Samsung stated that its not covered. I explained the situation.. how both geek squad tech and Samsung tech both looked at TVand their was no physical damage and that the Samsung tech inspected the TV and turned it on prior to him wokring on it and then after he touched it there was physical damage.. didn't matter.. they stated nothing they could do cause the Samsung tech said it was broken by us... i asked them if there was physical damage upon arrival supposedly then why would the twch eveb attrmpt to work on the tv? Samsung customer service supervisor had no answer for me except that he spoke to the tech and the tech stated the tv had physical damege to screen upon arrival. the tech lied and Samsung won't help.. TV was 3 months old and we saved for it... and their responce was to just buy a new one because they can't help us without video evidence.ThankS for nothing samsung