7 months into a 12 month warrantied fold 3 ($2,000 phone) and the screen began to bubble. Three days into Samsung chat session and here's what I learned.
Do not buy anything Samsung from anyone other than Samsung. Apparently they don't trust Verizon enough to offer full warranty service for items they sell for Samsung.
They will schedule you a repair time at a local store, in my case Best Buy. When I arrive they did not know I was coming nor did they have the parts, tools, or training to fix my issue. They informed me I was the third customer of the week Samsung had sent there and they told the their Samsung rep weeks ago to stop.
Whoever they farmed out to work the customer service chat lines do not understand English enough to be any kind of help. Half the time I had no idea what they were trying to say.
Bottom line my phone is still broken. There is no reasonable plan to have it fixed that doesn't leave me without a phone for two weeks.
I have bought a new Samsung phone every other year since the S2. Multiple tablets, smart watches, TVs, and appliances. After this experience I will not buy anything Samsung again.
2 years ago
Samsung has a
1.2
average rating
from
4,361
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.