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Anonymous
On Feb 27th my washing machine started saying error. I contacted Samsung which had to do a calibration before a repair can come to your house. This machine was bought 8/27/21 and was delivered 9/3/21, so 6 months old. They ordered patty’ parts which of course wasn’t what they needed. That’s on 3/4/22. They come back 3/10/22 and the machine wasn’t fixed from the new tub they put in, so we order more parts and they return 3/15/22. Fix the bottom of the wash machine but the machine still won’t work so now we need a new clutch. I’ve now called Samsung because I’ve taken days off had my mother come out for the repair men and this is just going from one part to another. I was told by Alex that when the repair man comes on 3/23/22 if it needs another part then the machine will be dubbed no good. So the repair man comes and says well we need a new tub, WHAT I said no Alex said the machine is no good then, plus how could it need a new tub when the machine just had one put in 2 weeks ago and it hasn’t been used. I can Samsung because they’re telling the repair to order a tub, of course they can’t find the call from Alex and I tell them it was in 3/15/22 nope can’t find it!! So the refund department says the first 3 times the repair man came out don’t count but here is another ticket number so if there is another problem we can talk about new accommodations. But if your warranty is up in August then the machine will be your problem, I said oh no I was smart I have an extended 5 year warranty so it’ll still be your problem.. DON’T BUY FROM SAMSUNG they will not care about your problem. I just started a new job I lost time with unpaid wages and I’m still going thru it. Next visit is 3/29/22 wish me luck!! I’m headed to spend more money at the laundry mat!!!
2 years ago
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