Samsung Shop have messed us around and not delivered a professional service. They do not communicate with customere or their terrible courier company Panther properly to deliver to the requirements of their customers. Instead they: *change booked delivery dates and cover it up as an admin error, *turn up hours late, *refuse to take handles off of fridge freezers so they fit through a standard door - even though it was requested and confirmed over the phone, *ignore complaints, *dropped and broke the fridge freezer before a second attempt, but failed to inform me until it arrived, *delayed returning the item to their warehouse, *ignored request for a cancellation and undermined us and requested a replacement a week after your original messed up delivery, *a huge language barrier on their call centre, poor admin skills leave mistakes and errors as a result. *No one calls you back when they say they will. *No official email address for complaints or communication. *Call waiting times up to an hour *Have spent 8 hours so far on the phone and not resolved the issue. *No official online review service available, There is no Logistics in this company what so ever. It has meant a mistrust in a well known company Samsung as a result of both courier company Panther Logistics and Samsun shop who don't understand their customers, don't show any care for their customers and ignore complaints from their customers. Shame on you.