I have been a loyal Samsung customer for over 20 years with everything from televisions and surround sound systems to tech infatuation with cell phones. Have always had the newest model and until the last year the very best in customer service. That all has changed now and Samsung has lost a lifetime customer for horrible customer service, warranty support and customer follow up. After the third, yes THIRD screen needed to be replaced on my FLIPZ 1st generation, Samsung stated that the screens are on back order. I was expected to wait 2 to 3 weeks for a replacement phone to be sent as they are out of stock as well. After an hour on the phone, the representative I spoke with stated providing a substitute phone was not an option. I informed the representative that I would be switching not only my phone but every other product to Apple and the response I received was "Sir you need to understand, I am just an employee and you need to follow the process." No Samsung, I do not need to follow your process. You have competitors and you have willingly made the decision to alienate a lifelong loyal customer. Thanks for nothing! Buyers BEWARE!!!!!