I have been dealing with Samsung Premium Care for over 2 months trying to obtain credit for a year's worth of duplicate billing for Samsung Premium Care for the Galaxy Ultra S20 that was turned in to buy the Galaxy Ultra S21. I have requested to speak with escalation team and always am denied. The Supervisor, Bill won't even get on the phone with me and no f/us are provided. If anyone can assist me to have this escalated would appreciate it. Have spoken to various individuals and always am told it takes time. It has been 2 months.
2 years ago
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