My cards weren't accepted for no reason at all when buying online. Used my spouses card and the order was taking a bit to be accepted. Contacted customer service they said it was all good and should be finalized soon. 2 hours later my order is cancelled and they dont say why.... just to contact customer service..... so I wait on hold again for quite some time. The rep says the billing and shipping didn't match. I asked my spouse and it did.... he looks again and says "oh, it does match, I will escalate it and we will call you right back today" rest of the day passed so first thing in the morning I'm at them again. New rep says the same thing as last rep..... my billing and shipping is the same though. So I immediately ordered a different TV elsewhere. Spent hours on holds and was forced to repeat myself everytime because they aren't even looking at my order or issues or previous conversations.