I've been a loyal Samsung customer for years, and I gladly encouraged others to give their mobile phones a chance over Apple. However, Samsung's horrendous customer service has made me consider switching over to Apple. I've had two separate experiences where Samsung essentially told me there was nothing that could be done in either situation. Nothing. The first incident, I had sent my phone to Samsung to have a cracked screen repaired. They sent it back to me with more issues than what it had when I sent it in. They refused to work with me on the problem and I ended up having to go through Asurion to get a replacement device. Dealing with Asurion is no walk in the park either. The second incident, I had accidentally selected the wrong trade-in model when I purchased a new phone. They told me that there was nothing they could do, and that my only option would be to send my new phone back, repurchase it, and start the trade in process all over again. I understand that I'm the one who made the mistake in this instance but I refuse to believe that there isn't someway that they could adjust things on their end and correct my mistake without having to jump through hoops. On top of this, there is no sympathy. You can clearly tell that every agent you speak to is given a script to follow. After every call I've ever had with Samsung, I feel so defeated that I want to cry. It's awful.