if anyone want to buy anything please use order store. i bought a washing machine which was delivered damaged and i told the delivery driver to take it back the same day, call samsung for a replacement on the same day thinking it will fast to get a new one the next or third day, i was told to wait 7-10 working days with no email confirmation saying sorry or what so ever that until they receive the damaged one that is when they will be able to process another one or send a new one out which sounds fishy to me, i think they use that to buy time, order the damage part fix it and send the same product back instead of sending you a new product. i was the one chasing samsung for more than 3 days for a replacement when i finally get a mail from them there was no specific date saying my washing machine will be delivered all what was in the mail was returning and expecting no date/time when the replacement will be send out, even there customer service don't know anything about when they will send me a new one that is how bad it is all am keep hearing is i will pass the information to the other team, at the end i have to cancel the order, even i told them i have little kids at home that i need to wash the cloths that did make them solve my order on time all i keep hearing is wait 7-10 working days and wait 24 - 48 hours for email. that how bad it is, no good information to hold on to, to make you feel good. i will advise others to think well before buying anything from samsung if you can't wait and deal with no useful information from them if your product was received damaged or faulty thats fine but as for me this is my first and last i will purchase any product from them.