I got a galaxybook pro 360 15.6" last July. It had frequent weird screen issues - scrolling bars, blurring, jumping flashing going black etc. I finally got around to making a service ticket for repair when I went in for brain surgery in February, as I use it for work but wouldn't need it for at least a week after. 1 week later, I got it back, with a note saying the screen had been replaced. They sent it back without the s pen that was in the box and I had to call and fight on the phone with someone who claimed it hadn't been to get replaced. Anyhow, now the screen was doing something NEW: Just going black all the time. I also realized I couldn't use windows hello and some other things were not working properly. SO, I created another service ticket and sent it back again. After about a week I got an email saying they found nothing wrong and were sending it back. I waited...and waited....no tracking info available after 3 days. So I call, and it's a huge to do, to find they just haven't sent it out yet. When I finally get it back, windows hello and the other OS issues, and screen issue, were resolved. "Hooray!" I thought. I THOUGHT WRONG. As soon as I went to shut down my laptop for the first time I realized....they'd replaced my screen with a non touch screen!! This model can't be shut down without a screen swipe. A ton of functionality is lost. And when I sent it back for repair the second time (when they claimed nothing was wrong, and nothing was done) they REPROGRAMMED the OS to function with the incompatible part!! Samsung won't replace it. They want me to send it in a THIRD time to the same place. I NEED this for work, I do not have a backup computer, and I've already been without it for a huge chunk of time, 3 weeks total, with no resolution. Now I have to send it back - as though I can afford to miss out on another whole week of working (Realtor) to have to reinstall/set it up again and just...hope it works? How many times will I have to do this? If they just keep NOT fixing it, do I just keep sending it back in, forever amd ever, and basically just...not have a computer to rely on? Why won't you exchange it for me if it's so "fine and repairable"? Go ahead, repair this one, I'll take one that works. Everyone wins. At this point it's still under warranty - and their contractors broke it. I don't want this laptop- ITS NOT EVEN MADE OUT OF THE RIGHT PARTS ANYMORE. It's LITERALLY not the laptop I bought - and they've messed with the OS settings too. I can't believe I'm still dealing with this - but the moral here is: Don't buy this laptop, because if you have a problem with it they will make it horribly inconvenient if not IMPOSSIBLE to resolve. I have so far spent 2 months and SIXTEEN hours on the phone attempting to resolve this with absolutely no luck. While recovering from brain surgery. I cried, a ton. I was hung up on by 3 support reps when they asked if they'd resolved the reason for my call and said no. I promised phone calls from surpervisors that never came. And every time I spoke woth someone, I had to tell this WHOLE STORY again and again. I was in excruciating pain, literally fighting for my life and my sanity. I wish I hadn't spent my money on this. I'm devastated. I loved this laptop but for the screen issue, and now I'm stuck making payment on a laptop that I never would have paid $1200 for.