Samsung customer service is absolutely shocking had problems with my new phone tried from 9am in the morning till 9.30pm at night to get through both on the phone and the live chat, no email address , in the end after searching the Internet I found an address to send a letter, asking if someone would phone me, to my amazement they did five days later, they asked me to send the phone back and I would get a refund, however as I pointed out I didn't have another phone to transfer my data, and asked if they would send a new phone so I could transfer all my data before I sent this one back, this is what happened when I bought the phone in the first place, but no they would not do that so I am left with a phone that freezes and the sound is appalling , the gave me a £50 voucher for my trouble , looking on the website there us nothing for that price to buy ! Don't buy a phone through Samsung website there customer service is shocking!