Wife traded in phones and paid money towards 2 new s22 ultras for the both of us and have locked our phones and we are unable to use them for anything more than paper wieghts we have done the same thing on the past with trade in and didn't lock our phones so she was able to provide tracking numbers when Samsung say we did not receive the devices which was a pain and the consumption was grueling. But.... Not this time wife has screen shots save only to the phone of tracking number that we sent trade ins that meet the requirements this time and can not access them as they have locked us both out of the devices, we called and was told they are unable to access the tracking number to check if they had received the 2 devices, but that makes no sense because they provided us with the fed ex postage in which the tracking number is also on, I refuse to waste anymore time on the phone with Samsung and they're affiliated people who answer the phone for them as they can't understand me nore I them language barrier or just plan unwilling to help us. I WILL NEVER AGAIN ,OWN, BUY, RECOMMEND, OR EVEN ACCEPT FOR FREE ANOTHER SAMSUNG DEVICE, STICKER, BUSINESS CARD, NOTHING, if it says Samsung I will avoid like it's the plague and recommend others do the same!!!!!!