I was a hardcore Samsung fan. Since 2011 I had only Samsung smartphones 6 in total including the latest S22Ultra flagship that cost me 1600E with 5 accessories . I also bought two tablets, three TVs and one whashing machine all Samsung over the same period. However I never purchased anything through the Online Samsung Store, apart from my latest S22Ultra purchase. I got a faulty 45£ charger and i spent days on the phone talking with multiple representatives of the store and technical support. They are of no use...they apologise but they are not fixing repairing or replacing my charger/ superfast adapter. I am at a loss. I don't know were to go from here. Definetly this is the last time I'm buying anything Samsung the customer support and relations is the worst i have ever dealt with. I am a doctor in the UK , I have a busy schedule and don't have time to change any of this , Such a big dissappointment . Maybe if you want to buy Samsung you should buy through a trusted reputable 3rd party that has good customer support. Even if i have to struggle with a different brand next .Apparently if the charger is faulty they can only repair it in the first 21 days following sale . There is no service/warranty or replacement after the cool-off period.