I have several Samsung Products. 3 phones, washer and dryer, refrigerator. I have been a loyal customer for over 20 years. I bought the first Note that ever came out and have done business with ever since. But the past few days have been a nightmare. My last Samsung purchase was the Samsung Flip z3 phone and on Sunday when I went to open it there was a large crease at the fold of the phone and resolution pushing up to the upper screen. I called Samsung as the phone is under warranty and this is what happened. First the warranty department sent me back to ATT so they could confirm that there was no water intrusion. When I got to ATT after a 1.5 hour wait I was told that they do not do that and that Samsung should have never sent me to them. I go back home and call Samsung again and they tell me that they are sorry but that I should have been told to go to a UBreakit store front with a ticket number and they would confirm the "no water intrusion" . After another hour wait at their store they confirmed that their was no water intrusion and that this is a common problem with that type of folding phone from Samsung. I go back home now and call Samsung AGAIN and this time I am on the phone for 1 hour and 13 minutes at which point I just hung up because I wouldn't have been able to speak to anyone over the crying that I was experiencing. So once I composed myself I called Samsung complaint department and I get some guy that could barely hear me because his dog was barking in the back ground. I am so upset and appalled at the manner I have been treated by Samsung. It has been disheartening and un-professional. Hopefully this post reaches someone at Samsung that can help me.