Never ever ever order anything from samsung online store. Their staff is never helpful , they never compensate you , and show you the longest route to solve your problem. Its been a month that i am chasing my orders and also facing countless errors. Hate this kind of service and never expected this from such a big company like SAMSUNG. this is the last time i have ever ordered something from samsung. I rather pay extra to the APPLE and receive a good service. Promotional offer never arrived. Item came with no adapter. They never apologise. And never understand your frustration. Long delays Long waiting time to receive any promotion offers. Long waiting time to receive any refund. Promotion offer department never answer the call. Overall very very very poor service.