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Gina Marie
I bought the Samsung Z Fold 3 to use as my business phone. I have used the Note series for years (i owned every 1) and have been very happy. This experience has been a nightmare. First the front screen stopped working after having the phone just 2 months. So I had to go through hoops to get repaired. Then at just 6 months with the phone, half of the inside screen stopped working and there was a black line on the crease in the middle. That line grew thicker each time I opened the phone. There was NO physical or water damage to the phone and I have had protective shields on it since day 1. Samsung ended uo repairing the inside screen due to the fact that it was and still is under warranty, but not easily. After 4 lengthy calls to At&t Assurion and Samsung over a week's time. I had to drive 2 and a half hours one way to the nearest Samsung Store, wait and hour just to get checked in and was quoted $579.00 for the repair! I argued that the phone was under warranty AND I have had insurance since day one. The Representative inspected the phone and clearly saw no physical damage, while explaining to me that I should have done more research on the phone before buying it. Also stating that this phone would not have been his choice. He found a surface scratch the size and width of a small eyelash abd said that the repair would not be covered under warranty because that could have been the cause. ARE YOU SERIOUS?!?! I had to leave the phone for 2 days. Then drive back put there another 5 hour trip. Ultimately they repaired it but the process was excruciating and extremely inconvenient!!!!!
2 years ago
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