The misnamed “Service Master” caused me to lose at least 30 hours of work time, make at least 20 long phone calls to correct faulty automated texts/emails/phone messages from the incompetent company. The problem began because my new Samsung cooktop range/oven, costing nearly $1100, had two different shorts in its cooktop electrical system, 6 months after it was delivered, when it was still under warranty. However, Samsung subcontracted all aspects of in-warranty repairs to the misnamed “Service Master” who, in turn has subcontracted out all the different parts of repair (problem assessment by phone, scheduling, technician visits) to the lowest bidder/lowest-possible-wage worker. As a result, no on ever has correct information, most automated messages are false, and different humans (somewhere in the US, who know nothing about the local situation) contradict each other. It will take you at least one month to receive under-warranty repair---during which time you have no appliance. When they finally do schedule you for repair, they force you to commit to an entire day, 8 am to 6 pm. They refuse to give you a 2 hour or 4 hour window during which the technician could arrive. Thus you must miss an entire day of work, in order to wait for an incompetent technician, after waiting one month---without a working appliance----to get an appointment. The result is chaos----chaos like I have seen only in Third World countries.