I'm usually not the type to take my time writing a review but this is to warn you all about Samsungs horrible customer service. In Feb 2022 I pre ordered my s22 which included a trade in refund. Two months went by and the price of my order dropped $200 (on the trade in, I called samsung customer service to have the price adjusted and they assured me that once I receive my order my order would be price adjusted and the difference would be refunded. I called back once I received my phone in April and then they said I would receive the difference once they receive my trade in. By April the S22 ultra was already sold in stores and wouldn't be even considered a pre order. I then sent the old phone in and then had to call them back and then they refused to honor the refund stating that price adjustments cannot be made on the trade in. Clearly I had all documentation of the conversations I had including multiple chat conversations where the representatives had documented that the initial $500 refund would be adjusted to $700 once I send in my old phone. I called samsung 4 times, hours of waiting, including 3 times the call mysteriously drops and then I spoke to the supervisor who tried to twist their words around stating that the previous representative had initially offered a price match on the phone itself which didn't make any sense because I had her confirm that the previous rep had actually documented this in my account that I would indeed get the price match for my trade in. I believe this is false advertising, and for samsung being such a big company and doing this to their loyal customers make me want to stop using Samsung all together. This post is just to warn you all about how Samsung treats their customers,  be aware and have all your chats and follow up emails ready for their shady way of doing business. Perhaps it's time to switch to Apple who I know sure has great customer service, bye bye Samsung, thank you for wasting my time, frustration and empty promises.