Short story long, bought a 15 meter one connect cable for the frame TV from Samsung online for $399 plus tax. Was doing a renovation and left the cable with the contractor. Sat on his desk for 2 to 3 weeks until the installation could begin to run a conduit behind the wall for the TV. Then discovered when the TV was delivered that the one connect cable was not compatible which was clearly not emphasized on their website. Apparently it was only compatible with 2018 frame TV models??? Called Samsung to return the cable but because it was more than 15 days they would have to forward it for review. Said they’d get back to me in 24 to 48 hours which they didn’t. I had a ticket number which I quoted to the person I called over a week later. He was clearly a moron as he claimed the ticket number was two digits short I’m transferred me to the parts department who didn’t understand why I was transferred to them??? Called back again spoke to a woman who took the ticket number and then basically said their home delivery team denied a refund. So now I’m stuck with this one connect cable and I’m out $450 including tax. Samsung can go screw themselves. I will never buy another Samsung product ever again. What do you expect when you’re talking to someone halfway around the world. She wouldn’t even admit what country I was calling as it wasn’t their policy to give out that information. Dealing with them over the phone was beyond frustrating. I only wish I could give them zero stars.