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Carolyn
Samsung Dishwasher DW80R2031 sucks!!!!! This Brand New dishwasher started leaking in week 1, from the bottom corner of the door. The repair svc company was located 2 hrs away from the local store we purchased the dishwasher at. The initial svc repair was scheduled 8 days after our call. The repairman had a different svc appt time than we had been given, and he went to the wrong address. After he "fixed" the dishwasher....by taking out one of the 2 securing brackets - cause he said it was "too close to the side of the cabinet" - he reinstalled the one bracket in a diff location under our cabinet and left a portion of the bracket stilling out from under our cabinet. The dishwasher leaked again. We called for service....again, they changed the svc appt time to a time range later than we had been told. This time my husband saw the repairman "poking" the seal back into place. He left, we ran the dishwasher....it leaked. 3rd repair call.............person for the 3rd time, changed the svc time range to an hour later.....then texted to say he was running 1.5 hrs later than that. He showed up at our home at 8:40PM....after he had again went to the wrong address. He was in our kitchen until 11:35PM when we finally asked him to leave. He said he found nothing wrong with the dishwasher...yet the seal had again been "poked back in".... Samsung is going by the repairman's statement that the dishwasher is working......hummmmmmm This dishwasher is a lemon. The repairman are logging time and visits while not actually fixing this BRAND NEW and leaking dishwasher and while costing a paying customer days off work, not sticking to the scheduled appt time and simply wasting our time. Do NOT waste your money on a Samsung brand!!
2 years ago
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