i have been a long term Samsung Customer and have bought many many items over the years and have used the Samsung Galaxy since it was first released. I had ordered a new device via your UK division as i was in London (from London) as i always use a Dual SIM device. To say the process was painful is an understatement, i have been lied to, my data has been misused under Data Privacy Law, i have been defrauded by Samsung UK who have not refunded me my money that i paid upfront. The Samsunk UK customer service experience is an absolute disgrace, nobody cares, 8 different people have sent unintelligible replies and the chat helpline is full of educationally deprived people who do not even understand your own product! After so many years supporting your Comoany and products i am now forced to enter a leagl class action for Fraud, Misrepresentation, Data Privacy breaches under GDPR and likely more. All because nobody wants to resolve the most basic of issues. I respectfully write this as someone who also runs a very big service business and would fire every person responsible for totally demonsing your Brand!!