Refrigerator / freezer purchased 2019. No longer freezing / cold. 5 year warranty. Hard time finding company to work on Samsung. Wednesday, technician stated issue with cooling, sealed system, under warranty which they do not do. Called Samsung, they do not have anyone in our area to do repair, stated we will need to find someone and call them back with info. I called back, no one in area. Thursday, agent filed an accommodation request for refund or replace. I do not want replace, but this will be up to them. Saturday called for status and was told that we need to give 24 - 72 BUSINESS hours. So I am without refrigerator from Wed thur Memorial weekend until I get answer if we will need to buy or if they will replace. But they say, numerous times, sorry for the inconvenience. Just think, if not in warranty would have purchased new on Wed. This is not a closed / resolved ticket yet