On the 26th April 2022, I ordered a Jet 70 Battery in conjunction with another order for the Jet 70 vacuum cleaner itself. To this date, I still have not received the Jet 70 battery. It has now been five weeks (a lengthy 37 days) since I placed this order. At no point was I warned about stock or delivery delays when making the order. At no point have I ever received a single communication about the status of the order. I have wasted valuable time attempting to follow up myself and here’s how it goes: I try live chat and it times out because there are no agents available. I try writing an email, and they respond telling me I must call for e-commerce queries. I call, and nine-times-out-of-ten I get automatically hung up on because there are no agents available (apparently this is acceptable). I've managed to get in touch with customer service agents on a couple of occasions who have no information to offer other than to say that the delivery partner ANC aren't picking up the product. They tell me a supervisor will call back with an update, but nobody ever does. I've asked about getting a refund and they advise me against this as they will “need to gather the appropriate paperwork” and it will take at least 30-days to assess. I've sent emails to two different addresses listed on the Samsung website and no response has been received to any. I've contacted the delivery company ANC and they tell me that Samsung customer service are liars and that they always tell customers that ANC is at fault when the problem is with Samsung and products aren't available for delivery. I have never had such a hopeless e-commerce experience in my life. It's been 37 days and counting with absolutely no communication whatsoever about the status of the order or delivery timeframes and with no customer support system in place to help. I am now stuck with a cordless vacuum cleaner that cost a few hundred dollars which is useless for my 5-bedroom home where the battery life isn’t sufficient. I chose the Samsung Jet 70 because one of its key selling points is that you can “get up to 80 minutes run time by purchasing a spare battery”. I regret buying this product from Samsung knowing that I had the option to purchase the product from another retailer who promised a 2-day despatch. At the time, it seemed most sensible to purchase directly from Samsung, but there is now nothing I can do to change this regrettable decision and it is a hard lesson learned about reading reviews before you buy. This experience is beyond appalling and to be frank, I feel embarrassed on behalf of Samsung Australia. After 37 days, I am stuck $199 dollars out of pocket with a useless vacuum cleaner and no information whatsoever. My next step is to lodge the case with the ACCC. To anyone reading this, please remember your rights under Australian consumer law. If you have made all reasonable attempts to resolve an issue but Samsung fail to cooperate, you have the right to have your case pursued by the ACCC. This type of carry on by a large cooperate is not to be accepted.