The most terrible customer service ever!!! I ordered to have my S22 ultra cell phone screen fixed, it got cracked on May 27th and paid $116 for it. At this time I was not expecting any issues. I got my ticket number and two emails one being the label to print, and another saying a box was coming out to me. I went on about my weekend. On May 29th I received an email saying the box was delivered by Fed ex to a garage, I don't have a garage. Not Samsung's fault, I get it. Stay with me... I called Samsung and told them I didn't receive the box to send my phone back. Samsung customer service says " I apologize" and says they have put a ticket in to send me a new box. I figured since the other box showed two days later, this second box would be her by today June 2nd. Guess what!? No box! I called Samsung back at 2 pm, told them what happened again, got hung up on, called again this second call today this customer representative was very good. Due to my trouble she refunded me what I had paid and sent me out a new box, however during the process of getting everything situated with the new box, I get dropped into the survey. This meant anoth phone call back. Call number 3: told what happened again, and really feeling frustrated because it's been a good while since I started the calls at 2 pm. Call number three transfers me to a supervisor. This is now call Representative number four and I'm an hour in on calls. I explain the situation, and Im transferred again to warranty. This is now call Representative number five and me explaining what happened yet again. Now I'm saying I did what I was supposed to do and even paid to get my screen fixed I just needed the box. I explained I started this ticket on May 27th we are now on June 2nd and I explained everyone I had talk to and that I had been dealing with this for an hour and 30 minutes. Representative number five once again tells me they are sorry asked to put me on hold to read my ticket at this point I'm scared to even hang up because I really don't want to have to call again and explain what happened again. The phone drops me into the survey again. I call back again to call Representative number 6. At this point I'm heated and extremely frustrated and ask to speak with a real supervisor. I get transferred to another supervisor (call representative number 7) who then tells me that the money that was refunded to me with caller number two will come out again after they receive the phone and fix it. I went off two hours! I was dealing with it for two hours. I did what I was supposed to do, I just wanted my screen fixed and I paid. I went off because at this point my refunded money I paid on May 27th should stay refunded due to everything Samsung is putting me through. Call Representative number 7 puts me on hold and I get hung up on. I called again call Representative number 8 at this point it's been three hours. Point made I'm still dealing and there is no resolve. Sure I'll get the box eventually, but compensation should be made. I did what I was supposed to do in my end... Shame in you Samsung. This is why everyone is switching to Apple.