I would give Samsung a negative 100 if I could. The customer service is a JOKE!!! WE purchased a new washer/dryer set and after just 2 months our dryer quit working and that's when all the bs started. 5 WEEKS!! That's how long it took us to get a new dryer. That's after sending a repair man to try and fix it first. Everytime you speak to any customer service representative, you have to repeat the problem over and over and over!! It's like nobody takes notes! I will never, never, never, again buy a Samsung product. Poor quality and THE WORST customer service!!!