Seems like the same problem for everyone, Bad tv out of the box. So you have to have 2 repair attempts before samsung will do anything. I had 1 very un proffessional visit where they replaced the main board and then left even though it was not fixed and said I was complaining. I then had 2 more appoinments made and they were both canceled by samsung yet no one told me so I stayed home took off work now they want me to take off a 4th time to have a tech come out!! Whos paying me for this time? not samsung my tv is now worth more than what I paid. Yet they still dont care just about there protocal, not me taking off and losing money just to sit. How long should I have to deal with this? How much more of my time and money do I have to pay? Samsung lost a good customer. We have nothing but samsung and this is the worst experience Ive ever had from a company. Bad business all the way. The funny thing is they will sit there and reiterate that your not paying for the repair....so our time isnt worth it then. Thanks for nothing Samsung.