I wrote a review on Samsung.com but it wasn't posted because they refuse to let you post about customer service. Here's the review that was refused: Terrible Customer Service do not order from Samsung!!!! not only did the delivery crew show up late, but they did not install the machine even though i paid for install. They dumped the machine on top of the washer and left. once we realized they disappeared I called the 800 number and was told "you have to schedule your install separately. Someone will call you in 2-3 days." seriously?!?! What a scam. No one from Samsung will make things right and i'm stuck having to call a plumber and pay for a second "install". RUN don"t walk away from Samsung!!!!! never again !!!!! They have lost a customer for life.