I bought all my home appliances from Samsung along with extended warranty, but my god the problems I am facing when one of them goes bad. My Dryer went bad less than a year after it was purchased, called samsung created a ticket, some local guy came for repair said he has to order parts, and then nothing. I have called samsung and the respective service at least 10 times and my dryer is still not working after more than a month. My DW stopped working, call Samsung again, service lady wanted to debug the problem and refused to setup a appointment, after 3 sessions of debugging appointment was setup, keep in mind I had to send my reciept, my extended warranty information and all. Then after 2 weeks somebody calls and says they will charge me 100$ since my warranty is over, I told them that I have extended warranty and service center I should work with the ticket creator who did not add that info. Called Samsung service center at least 15 times and nothing. Interestingly Samsung called about my dryer saying they will replace it and again asked me for my receipt, and since email center is closed I have wait till they wake up and after I get a confirmation/notification I have to call and talk again. OMG.how can a company of Samsung's size be like so bad. I have bought appliances from sears,Best buy in the past and it was so so SO much easier. One call and done, this one no update even after 10+ calls on each and nothing. I am frustrated and fed up and am dreading what the future holds for the rest of my appliances. I also had a hard time even when they were delivering the appliances the guy refused to get my appliances in but that is another story