Extremely robotic customer service and this was my last effort today and I did not want to trouble shoot or get sent to another repair center for a horrible product, I am beyond unhappy with this cell phone and told by executive care that there is nothing samsung can do because I am out of warranty, even though the issue was happening within warranty and they were never able to fix, this is samsung policy. summary; we pay thousand +++ for a phone that didn't work and now out of warranty still doesn't work!!!!! Newest playstation started over heating=they obviously couldn't fix it and now out of warranty so left for us to fix, cell phone camera NEVER worked=they couldn't fix it so left paying to fix and fix and fix then network connection problems and samasung support could not fix and wanted me to take to a repair center AGAIN to pay for it AGAIN to be fixed in addition to the overage charges on our service provider plan!?!? Maybe samsung should focus on one product line and make it dependable instead of so many that they obviously are failing at; cell phones, tv's, gaming devices, fridges, washers, dryers, and and and and!!!!!!!!! The staff answering our emails, calls, online chats, are doing what samsung corp dictates them to do so no issues with them but have to say robotic customer service not human customer care on any level of support with samsung reps. I understand things happen with electronics but companies need to remember that it's us customers that pay their shareholders!