Have been waiting for a refund for 2 months. I call up twice a week and get told the same thing that someone will call me back in 48 hours to resolve the case. 2 months later nothing even though my refund was approved. Each time I get told that the case needs to be escalated again and again and again. I said what happens if i don't get a call back. They say don't worry sir. You willl for sure and true to form - no call back. The last time I got it escalated, I said what happens if i don't get a call back. She just said well you just have to escalate again as there's nothing they can do. This is nuts