If I can give Zero Star , I would. I called customer support line to get help with a leaking dishwasher few days ago! Stayed on the line long time and provided lots of details and pictures! While I was waiting 2 business days to receive a call to arrange a technician visit,this morning received an email that my ticket has been cancelled. I called customer service line again, being transferred between two agents and stayed on line for a while… new agent reviewed the details over and over and asked me weird questions ( as “is property damaged? Anyone insured?…)( Did I call insurance company or 911?) and he requested my home ownership/ possession paper !!!!! Since when home ownership documents are requested for sending a technician for a repair?!!!!! I am a real estate agent and builder !!!! Completely aware of some details and privacy matters!!! I Would never buy anything from Samsung and would never recommend Samsung to any clients or friends and would never use Samsung in my properties!!! All reviews showing that Samsung is the worst in doing business !!!!!