I have a none working almost $4000 fridge at my home that I got 5 years ago from Costco, a month ago my warranty was over and I have been dealing with Samsung support, plus Costco support, plus Allstate warranty for over 3 weeks, this became a Samsung problem and every time I call I talk with them for over an hour and now it’s been over 6 hours of dealing with them plus I have chatted with them on their website. First of all, they said they would do everything they could to get me the right help, then they sent a tech to help me with the fridge, they charged me $100 to tell me they couldn’t help me because there was a problem with my compressor and they didn’t work on them, many people I spoke with said good luck with Samsung because it’s hard to work with them, half the time I spoke with someone I couldn’t understand, they had very strong accents. Everyone said they would help me and do everything they could, someone told me if there’s a problem with the compressor then it will be fully covered and then after hours of waiting they told me they would make me an appointment with a different service center. But no, after hours on getting they told me that there was no service center in my area, and mind me that I live in Silicon Valley, the Bay Area, near San Francisco, a very populated and well-known place. How do you tell me that there’s no service center here that can work on my fridge. So then they told me that I needed to make an appointment with my near by service place and they will pay for it after I pay for it. They also told me that they would refund me all the money that was spent on the food that was thrown away. Today the service agent I got to come and check out my fridge said it would cost me over $2000 to fix and that the problem was a malfunction problem. I paid them $80 to check out my unit but I couldn’t allow them to work on it because I am not sure if Samsung would pay the $2000 and why would they when a new unit is $4000 and they need to reimburse me with the food cost, an other $1000+. This is so disappointing and it’s not only making me stressed and exhausted, but my baby doesn’t have her milk, my kids don’t have their food and it’s taking my time away from their summer vacation fun, this is extremely disappointing and imagine all of your food going bad on the daily basis.