My $1500 phone is not working after just 5 months. They said its still under warranty. They told me to take it to asurion to get fixed. I did that 2 hours away. They told me they will look at it and give back to me next day. I got it back next day, and they said they are not able to get it working so they would let Samsung know that it needed to be replaced and I would need to call Samsung again. I called and they have transferred me 6 times again, repeating same questions and been on the phone with them for 2 hours and counting as I am still on hold on another transfer so I am writing this review as I have time waiting on hold with them again. So far nothing has been resolved, seems like they stole my money now and they don't care anymore. I have another 8 devices from them! all ordered through Samsung.com!!