The picture on my Samsung TV disappeared and I phoned their service centre on 27thMay. An engineer told me on 31st May that I needed a new screen and it would take 1 week to arrive. When it did on 10th June, it was faulty, so had to be reordered. On 17th June, the replacement arrived which turned out to be the wrong part, so reordered again. I was told on 22ndJune that the correct part had arrived and it would be fitted on June 28th - another 6 days with no TV despite my having waited 3 weeks already. Finally fixed on 28th June. Absolutely shocking service, customer care non-existant. I will never buy Samsung again.