I was transferred to Samsung from sprint , I up graded to a s21+ on Jan 13th the phone speaker started echoing so I could hear or understand what was being said and when I turn speak off I can barely hear the other party speaking after speaking and being transferred from one department to another I was transferred to sprint then to Samsung warranty department where a gentleman told me Samsung had a promotion where I could trade the s21+ in and pay 99.00+ taxes of 155.95 for the s22 and both phone would be paid for which I found out July 5th was a lie after I traded in my defective s21+ which I'm still paying for at tmobile , I've bought 5 Samsung phones myself and my son and daughter in law have had defective Samsung now Samsung is saying they can't do anything about this lie their representative told me , there is no place in the USA to speak to a representative they are all in india or the Philippines who don't adhere to USA rules and regulations, so the lie and defraud customers