I wish i could give 0 stars. The absolute worst experience ever. Customer service does not help you at all. I needed a part for my tv from Samsung Parts and I have credit from Samsung. Their representative (via chat) suggested I merge the accounts and contact the Accounts department. I called the Accounts department and they insisted it was Technical Support, Technical Support tried to transfer me back to Accounts. I spoke to another person in Technical Support which then tells me to contact TD Bank. Makes absolutely no sense at all. Why would I need to call a bank to merge accounts and use my credit. They transfer you from one department to another. You tell them what is needed and they insist that they are the wrong department and provide you with another phone number. They don't do their jobs and just toss you around from one department to another. You can't get anything resolved.