I spoke with a wonderful rep. I have purchased a Samsung refrigerator from Sears. I bought their warranty. It states if they cannot repair their or any other appliance from another manufacturer they would replace in kind the one that was purchased. We have had 4 appliance repair visits in four years. Each repair was ineffective. The last visit the person cut the bottom of my main drain against my will. Did not want to void the 100’s of dollars I paid for warranty. He then showed me wher the evaporator drain had been mis sharpened to render it useless resulting in our excess water and ice under our bins. We resorted to disposable diapers to get us by, with daily maintenance. Tried to resolve this with Sears. On hold for over 2 hrs. Called Samsung and their remedy was a warranty with them and a new fridge for $2500 dollars. I am not done. This is customer RAPE, without even a thank you stupid VICTIM. PLEASE EVERYONE WHO HAS DEALT AND BEEN ABUSED BY THEM START POSTING ON TWITTER, FACEBOOK, AND MORE IMPORTANTLY TO YOUR NEIGHBORHOOD FORUMS. It is not right