A couple of months ago we ordered our Smart Slide-in Induction Range at Samsung.com along with the recommended trim kit accessory for our new kitchen which was still under renovation at the time. We placed this order early on because we kept hearing about how everything such as major appliances gets long delayed. We tried to delay delivery of our order with Samsung but to no avail. They had the product and ready or not, it arrived before our kitchen was ready for it. When it was finally installed, we discovered that the trim kit accessory does not even fit properly (it's metal, so it can't even be cut to fit). Also, the trim kit are just pieces are supposed to stick on top of the range surface with adhesive - like how long is THAT supposed to last? - in a perimeter, so it does absolutely nothing to prevent any spills from going into the gap between the range and any adjacent counters. But, since this is now obviously outside of their paltry 15-day return window there is simply nothing that anybody who you're lucky to even reach in customer service can help with. I am simply trying to return an unused trim kit accessory because it does not even fit the range it was meant for and Samsung makes reaching a human EXTREMELY DIFFICULT AND FRUSTRATING (which is clearly their whole objective) so that the short clock quickly runs out and then lo and behold, they are VERY SORRY for the inconvenience of course, but there is nothing they can do now.